Returns

The customer has the right to refuse the ordered product at any time, before receiving it. The return of the product of appropriate quality is possible if the external appearance, consumer properties, as well as a document proving the fact and conditions of purchase of this product are preserved. The customer has no right to refuse the product of appropriate quality with specific individual properties, if the specified product can only be used by the customer.

In case the customer refuses the pod in accordance with the conditions listed above, the seller returns to him the amount paid for the returned product, except for the delivery cost, no later than 15 days from the date of receipt by the seller of the written request from the customer.

Return of product of poor quality

The customer can return the product of inadequate quality to the seller or manufacturer, and has the right to request the return of the amount of money paid during the validity period. The customer can also request the exchange or elimination of defects of the product of inadequate quality. In case of rejection of the Agreement by the Customer and presentation of the request for reimbursement of the amount paid for the product, in accordance with the conditions listed above, the amount paid shall be returned to the customer within 15 days from the receipt of the written request by the seller.

Reimbursement of the money paid

The amount of money paid is returned to the customer in the same way, in which the payment for the product was made.

List of actions in case of violation by the Seller of the assortment conditions. In case of detection in the delivered order of the product that does not correspond to the product ordered, the Customer has the right to refuse the order and ask for the replacement of the product according to the ordered assortment, or to ask for the refund of the money paid for the product. If the replacement of the product is impossible, the Seller will notify the Customer by sending a message to the e-mail address specified by the Customer, and the money paid is returned in the manner provided under the conditions listed above. Detailed information about claims to the quality and return of products can be sent to any means of contact of the Seller.

In the event of a refund, the Customer must notify the Seller at the contacts on the website.